Director of Product Design/User Experience
Building scalable, compliant, and data-informed design ecosystems.
I lead teams that transform complexity into clarity- aligning design, engineering, and business to accelerate delivery and elevate user experience.
With 20 years of experience leading enterprise design initiatives, I focus on simplifying complexity; building unified systems that scale across platforms, teams, and brands. My work bridges creativity and operations, shaping mature design practices that are guided by three core drivers: People, Process, and Pixels.
Empower teams through mentorship, collaboration, and shared ownership..
Create frameworks that balance structure with flexibility and accountability.
Read more here.
Trusted by organizations including IBM, Maersk, FourKites and Grocery Outlet.
I’m always open to conversations about design leadership, systems thinking, and scaling UX maturity.
jamesjacobsen@gmail.com LinkedIn.
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